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Microsoft Dynamics CRM

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Microsoft Dynamics CRM

Enhance productivity and easily connect with your customers.

Microsoft Dynamics is designed to bring a new dimension to how companies do business, how people connect, collaborate and make important decisions. Microsoft Dynamics reduces the learning curve due to its familiar Microsoft Outlook interface which reduces the risk of implementation. For 2011, Microsoft Dynamics CRM is available for both on-premise deployment and Cloud based online version which reduces the overall cost of ownership.

Benefits

  • Enable confident decision making
  • Familiar Microsoft user interface
  • Enhance productivity
  • Easily integrate with other systems
  • Easily connect with your customers
  • Reduce IT costs
  • Manage effective marketing campaigns
  • Gain better business insight
  • Reduce risk and achieve compliance

Sales Solutions

Microsoft Dynamics is the most complete solution when it comes to sales force automation. With this enterprise CRM system, you can setup territories for your sales force, create pricing structure and automate your lead generation system. The entire sales lifecycle from lead generation to realising an opportunity to managing a pipeline is integrated with comprehensive traceability. It enhances productivity through customisable workflows and truly empowers the field workers through its mobile solutions.

Customer Service Solutions

Microsoft Dynamics CRM provides you with a platform to meet the changing demands of your customers. The system offers flexibility to allocate account managers who can run analytics, manage the knowledgebase and contracts. Equipped with a case management system, customer issues can be dealt with quickly and efficiently. The end result is an organisation where employees can easily connect and collaborate with each other.

Marketing

Microsoft Dynamics CRM provides a flexible marketing solution to easily transform a prospect into a sales opportunity. The platform offers effective data manipulation and segmentation tools which allows you to easily create targeted lists which can be shared with colleagues and vendors. You can streamline marketing campaigns and with responsive and timely execution, generate real time leads for your sales teams. Customisable workflows, mobility and detailed analytics bring productivity and efficiency to the work environment.

Improved Microsoft Office interface

Microsoft Dynamics CRM 2011 introduces a new Office 2010 contextual ribbon for the Microsoft Dynamics CRM Online and Microsoft Dynamics CRM browser clients and for Microsoft Dynamics CRM Online for Microsoft Office Outlook. The new ribbon delivers a consistent, familiar navigation and user experience that helps you better integrate Microsoft Dynamics CRM Online with your Office 2010 environment.

Dashboards

Dashboards are a powerful feature in Microsoft Dynamics CRM 2011. Use a dashboard to see at a glance all the important information you need to make key business decisions every day. Assemble and present information from several places in Microsoft Dynamics CRM Online in a quickly-read format. This means that you do not have to search multiple areas for the information you want. Dashboards are easy to create, and are easy to revise as your changing business needs require.

Cloud Development

Microsoft Dynamics CRM 2011 is at the leading edge of cloud computing. Developers can take advantage of the Windows Azure platform to develop and deploy custom code for Microsoft Dynamics CRM Online by using powerful tools, such as Microsoft Visual Studio. Using the Microsoft .NET Framework 4.0, developers can also incorporate Microsoft Silverlight, Windows Communication Foundation, and .NET Language Integrated Query (LINQ) into their cloud solutions. Cloud development for Microsoft Dynamics CRM 2011 is a powerful tool for customising your Microsoft Dynamics CRM Online solution for optimal performance and business results.