Support

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Tabaq Software provides comprehensive support services to ensure that your IT systems are monitored regularly, are free of faults and are used effectively. We can provide on-site or remote support based on where your system is hosted and your business requirements.

Our support services include:

  • Application and server monitoring
  • Fault resolution
  • Change request
  • Performance and utilization reporting
  • Scheduled maintenance
  • Operational assistance

Support Portal

Tabaq Software provides its customers with a web based support portal which provides users and administrators with the following:

  • Report, update and monitor incidents
  • Knowledgebase
  • Documentation including release notes, help guides, and technical documentation
  • Live chat
  • Request remote access assistance

Tailored Support

One size does not fit all; we tailor our support services according to your business requirements and budget. We work closely with your key business owners to develop the SLA (Service Level Agreement) to make sure your systems remain healthy, free of faults and comply with your business continuity standards.

Based on the SLA, each issue is allocated a severity level and resolved within the agreed time. This way you stay in control of your system and know when an issue will be resolved or escalated for immediate attention.